All CollectionsAdmin resourcesSupport membersSupport membersLearn how to review claims, find member information, and set up service agents10 articlesReview member informationLearn how to find members and review member information like profile details, benefit plan details, and more.Edit benefit templateWant to make some edits to an existing benefit template? Here's how.Unenroll members from a benefit planLearn how to unenroll individuals from Commuter, DC-FSAs, FSAs, HRAs, LP-FSAs, and LSAs (like Remote Work)Deactivating membersLearn how to deactivate members and trigger all relevant downstream effects.Set up who pays HSA investment fees for an organizationLearn more about the different options you have for setting up investment fees for an organization’s health savings accounts (HSAs).Manage dependents for membersView and update dependent information, including demographic data and benefit associations, from a member's profile in Health Wallet Manager.Update member detailsLearn how to update a member's name, phone number, address, date of birth, social security number, and languageEscalate a card issueWhen a member reports a lost or stolen card or a disputed transaction, here's how to hand it off to First Dollar support.Update a member’s benefit after a qualifying life eventHow to use existing Health Wallet Manager tools to adjust a member’s benefit elections after a qualifying life event.Submit a claim for a memberLearn how partner and support teams can manually submit a claim (expense) for members or their dependents in Health Wallet Manager